PRODUCT & SERVICE
Automotive Solution
Digitalized Service Automation

Digital-based service
process automation solution

An advanced, integrated solution that efficiently handles the entire vehicle service process, increasing transparency and customer experience.
From the initial customer interaction to the next service appointment, the solution transforms service operations into a customer-centric and seamless journey.

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ABOUT

Increased customer trust,
increased business value

Expert diagnosis of automotive issues, reliability of estimates, and transparency of
the repair process are key operational pillars that keep customers coming back for more and increase the value of your business.

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Detail

Service Customer Management

Customer Management

Deliver high-quality service by keeping customers informed about service appointments, vehicle updates, and additional recommendations.

  • Create/update customer information
  • Create/update service appointments
  • Manage service history
Detail

Service Consulting

  • Vehicle health check Provides a digital vehicle health checklist to assess the overall condition of the vehicle, identify potential issues, and utilize for service consultation. (Take photos/videos, write comments)
  • Service Consulting Service advisors recommend specific services to customers based on a digital vehicle health checklist utilizing photos and videos.
Detail

Quotation Management

Quotation
  • Real-time service details Provide detailed pricing information in real-time for a specific service or repair to be performed, including labor and parts.
  • Warranty Service Provide information about the duration and coverage of any warranty offered for services performed or parts installed.
  • Electronic signatures Allows customers to e-sign authorization for service or repair and estimated cost.
Detail

Task Management

Repair & Inspection
  • Task assignment Management tools for service managers to efficiently assign work, taking into account technician expertise, workload, and the urgency of the service or repair.
  • Technician Vehicle Health Checklist Utilize the digital Technician Vehicle Condition Checklist to comprehensively assess the condition of a vehicle and provide recommended service to the customer.
  • Final Inspection Provide the final inspector with a digital final checklist to ensure that all services and repairs have been completed satisfactorily.
Detail

Vehicle Handover

  • Customer surveys Identify areas for improvement and measure the effectiveness of automated service processes through customer surveys.
  • Service Scheduling Encourage regular vehicle maintenance and service to ensure the continued performance of customer vehicles.
Detail

Car Configuration

  • Real-time 3D visualization Use 3D modeling and real-time rendering to provide customers with dynamic, photorealistic visualizations of their configured vehicles. Customers can rotate, zoom in, and explore the car from different angles.
  • Vehicle customization Customers can customize their vehicle by selecting options such as trim, options, interior/exterior colors, wheel designs, accessories, and more. The configurator reflects these changes in real-time.
Detail

Service Consulting

  • Vehicle health check Provides a digital vehicle health checklist to assess the overall condition of the vehicle, identify potential issues, and utilize for service consultation. (Take photos/videos, write comments)
  • Service Consulting Service advisors recommend specific services to customers based on a digital vehicle health checklist utilizing photos and videos.
Detail

Quotation Management

Quotation
  • Real-time service details Provide detailed pricing information in real-time for a specific service or repair to be performed, including labor and parts.
  • Warranty Service Provide information about the duration and coverage of any warranty offered for services performed or parts installed.
  • Electronic signatures Allows customers to e-sign authorization for service or repair and estimated cost.
Detail

Task Management

Repair & Inspection
  • Task assignment Management tools for service managers to efficiently assign work, taking into account technician expertise, workload, and the urgency of the service or repair.
  • Technician Vehicle Health Checklist Utilize the digital Technician Vehicle Condition Checklist to comprehensively assess the condition of a vehicle and provide recommended service to the customer.
  • Final Inspection Provide the final inspector with a digital final checklist to ensure that all services and repairs have been completed satisfactorily.
Detail

Vehicle Handover

  • Customer surveys Identify areas for improvement and measure the effectiveness of automated service processes through customer surveys.
  • Service Scheduling Encourage regular vehicle maintenance and service to ensure the continued performance of customer vehicles.
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